Skip to Main Content

Disaster Recovery Policy

MWRD Employees' Credit Union has developed a comprehensive policy for business continuity in case of an emergency. Our plans are designed to ensure that if at all possible our operations will continue to function with little or no disruption. We have implemented extensive safeguards to make certain that our members' accounts will be secure and accessible and that our members will be able to reach us regardless of the scope of the situation or event.

We have also developed plans about how we will respond to events other than disasters that significantly disrupt our operations. The policy is flexible in responding to actual events as they occur, since the timing and impact of disasters and disruptions is unpredictable. With that in mind, we are providing you with this information.

In the event of an emergency:

  • Please check our website at and/or
  • Please call our CU Talk audio response line at 312-751-5868

We will post updates to our website and audio response system as soon and as often as we have new information to provide.

If you can't get in touch with us:

The MWRD Employees Credit Union participates in the Credit Union National Emergency Information System. In the event that the Credit Union cannot provide emergency information to you through its web site or audio response system, the Credit Union will activate the Credit Union National Emergency Information System. Members can call:

1 877-CULOCAT (1-877-285-6228)

When you call this number, you will first receive a top-level message, which will provide a prompt representing the state(s) affected by the disaster. You will then be asked, using the keys on your keypad, to spell the name of the Credit Union. Once identified, you will be immediately redirected to the Credit Union's emergency 800 number, where you will be provided with up-to-date information on the status of the Credit Union's operations.

What you can do to be prepared for disaster

  • Be sure to keep your identification safe, current and available.
  • Know the location of your driver's license, birth certificate, marriage license, social security card, passport, etc.
  • Create a list of your financial information.
  • List account numbers for your deposit accounts, loans, credit cards, ATM cards, debit cards and the phone numbers for each. Store this information in a personal safe or encode it (using a code you can easily remember) to avoid providing a blueprint for identity thieves.
  • Learn more about emergency preparedness at
  • This website, developed by the US Department of Homeland Security, covers many common natural and other disasters, and offers a guide to preparation and recovery.