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NMLS #433914



FAQs

What's the difference between a bank and a credit union?

At MWRD ECU you're not just a customer, you're a member and an owner. We offer nearly all the financial services and conveniences you'll find at a bank and some very important advantages you won't find there. Since you're an owner, we answer to you. That also means our profits go back to you in the form of lower loan rates, higher savings yields and fewer/lower fees.

Also, our volunteer Board of Directors is made up of members just like you. Each year, we hold an annual meeting, where members vote and elect our Board of Directors to represent them in setting the policies of the credit union. Credit union elections are based on a one-member, one-vote structure. This structure is unlike the for-profit, public companies where stockholders vote according to the number of shares of stock they own.

Who is eligible to become a member?

MWRDGC Employees
MWRDGC Retirees
MWRD Retirement Board Employees
MWRD CU Employees

How do I join?

Becoming a member is easy! To request your free membership information packet, contact us or call 312-751-3111 during regular business hours.

We ask that you make an initial deposit of at least $5.00 (equivalent of one share) to open your primary share (savings) account and maintain this minimum balance for the duration of your membership.

Once your account is open, the privileges and benefits of membership are yours forever as long as your account remains in good standing.

Important Information About Opening a New Account:

Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account.

What this means for you: When you open an account, we will ask for your name, address, telephone number, date of birth, social security number, and your MWRDGC employee identification card that will allow us to identify you. We may also ask for your driver's license (or government issued identification evidencing residence and bearing a photograph and signature).

Where can I find up-to-date savings rates?

To view our savings rates, please click here.

Are my deposits insured?

Yes, the National Credit Union Administration (NCUA), a federal government agency, insures your deposits for at least $250,000.

Where can I find up-to-date loan rates:

To view our loan rates, please click here.

What should I do if my ATM/Debit card is lost or stolen?

Call immediately if you believe your ATM/Debit card has been lost or stolen: 1-800-523-4175

Losing a card can be stressful, but remember you're protected if you notify us within two business days of the card's theft. If you notify us within two business days, our security practice will not allow you to lose more than $50. If you do not tell us within two business days after you learn of the loss or theft of your ATM/Debit card, you could lose as much as $500. So please contact us and we will immediately begin working to protect your funds.

What should I do if my credit card is lost or stolen?

Call immediately if you believe your credit card has been lost or stolen: 1-800-325-3678

When you call, it will be convenient to have the following information ready:

  • Your credit card number
  • The date you noticed your card was missing
  • The date and amount of your last purchase, if known

What should I do if my password has been stolen?

If you fear your password for Virtual Branch or Online Bill Pay has been stolen, take the following steps:

  1. Change your password immediately. Simply log on to Virtual Branch and change your password.
  2. Contact us immediately if you believe your password has been stolen: 312-751-3111
    • Evenings, weekends and holidays, call ???

Where can I find a surcharge-free ATM?

We provide you with access to thousands of surcharge-free automated teller machines throughout the Chicagoland area and nationwide. Click here for surcharge-free ATM locators.

How do I order more checks?

You can reorder checks through Virtual Branch; PAT, your telephone teller 312-751-5868; at one of our branches; or call 312-751-3111.

How do I access my account online?

To access your account online, register for Virtual Branch by clicking here. You'll be prompted to enter your Account Number, the last four digits of your Social Security Number and your address number. Once you've logged onto our Online Banking page, you'll be directed to create a primary and secondary password. Your password should be kept confidential.

For your protection, we recommend you change your Virtual Branch password regularly. We also recommend you memorize this password and do not write it down. If you believe your password may have been lost or stolen, or someone has transferred or may transfer money between your accounts without your permission, please notify us immediately at 312-751-3111.

What is MWRD ECU's routing number?

271080710

How can I make a wire transfer?

If a wire transfer is necessary, please contact us at 312-751-3111 for more information. Or, you may log in to Virtual Branch to transfer money from your credit union account to another financial institution.

How do I change my address on file?

It's important for us to keep the most up-to-date information in order to help our members as efficiently as possible. To prevent fraud, please fax, mail or stop into a branch and provide your new address in writing as soon as you have moved.